Answers before you book

Your groomer comes to you. The grooming happens in a self-contained mobile salon parked at your home, so there is no drop-off, no waiting room and no kennel time. Your pet is groomed one-on-one and goes straight back inside when it's done.

Dogs and cats. When you book, you tell us the breed, size, age and temperament of each pet so your groomer arrives knowing what the appointment needs.

It depends on the service, the size of your pet and the condition of the coat. Each service page shows an approximate duration, and your confirmed appointment includes a time window.

Enter your ZIP code during booking and the site checks it against our service area before you choose a time. If we are not there yet, you will be told immediately rather than after you've filled in a form.

Use the booking flow on this site: add your pet, choose the services, enter your address, then pick a date and time. You will see a full summary before anything is submitted, and a confirmation once it is.

Appointments can be requested from 24 hours ahead up to 60 days out. Weekend slots go first, so book those earlier.

Your request arrives with the grooming team and the slot is held for you. You will see the status on your appointment at every stage — requested, confirmed, groomer en route, in progress, completed — and you get an email confirmation once it is reviewed.

Your groomer will confirm exactly what they need for your appointment — typically somewhere to park close to your home. If anything is required from you, you will be told before the visit rather than on the doorstep.

This is confirmed when you book. Add anything we should know — gate codes, parking notes, where to find you — in the notes field during booking.

Tell us in advance. Every pet profile has a temperament field and a notes field, and what you write there goes to your groomer before the appointment. A pet who finds grooming stressful gets a slower session with breaks — and if we need to stop, we stop.

Open the appointment in your account, choose Reschedule, and pick a new date and time. That sends a reschedule request; the appointment moves once the team confirms the new slot, and you will see its status change.

Open the appointment in your account and choose Request cancellation. The appointment is marked Cancellation requested and the team reviews it — that way nothing disappears from either side's schedule without both of you knowing.

Cancellation and late-change terms are confirmed with you when you book.